frequently asked questions
What is The Designs Factory?
The Designs Factory (TDF) is a subscription-based creative design service that provides businesses with Unlimited Design, Unlimited Requests, and Unlimited Revisions for a flat monthly fee. Instead of hiring a full-time designer or managing freelancers, TDF gives you a dedicated design partner who delivers high-quality graphics for social media, ads, websites, branding, and more fast, consistent, and hassle-free.
How do I place an order?
Once you subscribe, you’ll get access to our design Trello. Simply submit your request with details, references, or examples. Our team will start working on it right away and deliver your first draft within 24–48 hours. You can request unlimited revisions until you’re 100% satisfied.
Do you accept custom design requests?
Yes! While we cover a wide range of design services, social media graphics, ads, websites, branding, and more, we also accept custom design requests. If you need something unique or outside our usual scope, just let us know the details. Our team will review it and confirm if it can be delivered under your subscription.
How does onboarding work?
Subscribe to a plan and we'll quickly add you to your very own Trello board. This process usually takes about an hour to complete from the time you subscribe. Once you accept the invite to Trello, you're ready to rock.
Further instructions on how to use the Trello board to request designs can be found on the board itself.
Is there a limit to how many requests I can make?
No, there are absolutely no limits. With The Designs Factory(TDF), you can submit as many design requests as you need. We’ll work on them one by one in the order they’re received, and you can also request unlimited revisions until you’re fully satisfied.
How do you handle larger requests?
For bigger projects such as UI/UX, website, or mobile app design, we break the work into smaller, manageable tasks and deliver them step by step. This ensures consistent progress, faster feedback, and higher quality results. Depending on the scope, we may also provide a project timeline so you know exactly when to expect each stage. All larger requests are still covered under your subscription—you just keep submitting tasks until the full project is complete.
What programs do you design in?
Our team works with industry-standard design tools to match your needs. For UI/UX and digital product design, we primarily use Figma. For branding, illustrations, and graphics, we use Adobe Illustrator, Photoshop, InDesign, Canva, and CorelDRAW. If you have a specific file format or tool preference, just let us know, and we’ll deliver in the format that works best for you.
What products or services do you offer?
The Designs Factory offers subscription-based creative design services. Our team helps businesses with:
Branding & Identity – logos, stationery, brand kits.
Marketing Graphics – social media posts, ads, banners, presentations.
Web & UI/UX – website designs, landing pages, app interfaces (primarily in Figma).
Print & Packaging – brochures, flyers, posters, packaging design.
Motion & Video Graphics – animations, short video assets (via After Effects).
All services are delivered on an unlimited request & unlimited revision model under a flat monthly subscription.
How does web flow development works?
At The Designs Factory, we use Webflow to turn your approved UI/UX designs into fully functional, responsive websites—without the need for heavy coding. The process works like this:
Design First – We create your website layouts in Figma (or your preferred design tool).
Webflow Build – Our team develops the site in Webflow, making sure it’s mobile-friendly, SEO-ready, and visually consistent.
Customization – We integrate animations, CMS collections (for blogs, portfolios, etc.), and any required third-party tools.
How will I request design?
Requesting a design is simple and hassle-free. Once you’re subscribed, you can submit your design requests through our Trello dashboard. Just provide the details of what you need, like the type of design, text, images, and any style preferences, and our team will start working on it. You can track progress, give feedback, and request revisions directly until it’s perfect.
How fast will receive my designs?
Most designs are delivered within 24–36 hours. For UI/UX and mobile app designs, delivery may take 36–48 hours due to the extra detail involved.
What if I don't like design?
No worries! We offer revisions based on your feedback or examples. Just let us know what you’d like changed, and we’ll adjust the design until you’re happy with it.
Are there any request you don't support?
While we handle most design requests, we cannot support content that is illegal, offensive, or violates copyright. Other than that, if you have a specific requirement, just reach out and we’ll guide you on what’s possible.
What if I only have single request?
Single requests are available through our Enterprise or Custom plans. Please contact our team, and we’ll provide you with the right pricing and details for your request.
Are there any refunds?
We do not offer refunds. However, if a design isn’t delivered on the committed time, we will continue working with you until your project is completed to your satisfaction.
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